Channels and topics
Announcements reach everyone, and do not get lost among the replies
A channel is the company noticeboard: administrators and moderators write, everyone else reads. Topics split a group or a channel by subject, like a small forum, so each discussion has its own place.
The memo drowned in a hundred “ok, thanks”
The notice about the office’s new opening hours ends up in the general group, under forty replies and three jokes, and on Monday half your colleagues have not seen it. A channel separates who communicates from who reads, so the announcement stays in view. Topics do the rest: conversations on the same subject stay together instead of mixing into a single stream.
How it works
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Create the channel
Give the channel a name and choose who to add. Whoever creates it is its administrator and can promote moderators: they, together with the administrators, are the ones who write.
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Bring people in
Add colleagues directly, or share an invitation link with an expiry date. Channels are not browsed in an open list: whoever needs to be there gets in.
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Organise by topic
Turn on “Show as topics” and create one topic per subject — “Shifts”, “Suppliers”, “Safety” — with an icon if you like. Messages outside topics stay in General; when a subject is done, the topic is closed.
Those who need to speak speak, those who need to know know.
What you can do
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One voice, many readers
In a channel, those who do not manage it simply read: the message field states clearly that only administrators and moderators can write. No reply buries the announcement.
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Moderators to share the work
HR publishes the shifts, management the announcements: promote to moderator whoever needs to write, without also handing them member management.
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Topics like a forum
Inside a group or a channel each topic has its own message thread and its own preview. You switch from “Show as topics” to “Show as messages” whenever you want to see everything in time order.
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General for everything else
Not everything deserves a topic. Whatever does not fit goes into General, and no message is left homeless.
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Closed topics, not deleted
When the site is handed over, the administrator closes its topic: nobody writes there any more, but the discussion stays readable in the “Closed topics” section.
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Up to 200 topics per conversation
One topic per client, per job, per office: there is room. They are created, renamed and closed by whoever administers the group or channel, so order does not depend on everyone’s goodwill.
Frequently asked questions
What is the difference between a channel and a group?
In a group everyone writes. In a channel only administrators and moderators write, and everyone else reads: it is designed for one-way communication, from internal memos to a department’s updates.
Can colleagues find channels on their own?
No, and on purpose: you join a channel when an administrator adds you or sends you the invitation link. That way the purchasing department’s channel stays the purchasing department’s.
Are channels included in kTalk?
Channels are a kTalk extension. When it is active, they can be created by whoever has that permission in their user type, as well as by administrators.
Who can create, rename and close topics?
The group’s or channel’s administrators. Other participants write in open topics; in closed ones they can read back, but not add messages.
The other kTalk features
Want to see it with your team?
We show you kTalk with your company’s directory and typologies, in server mode and with end-to-end on, so you decide knowing what you gain and what you give up. Half an hour.
Alex