Callbacks
No phone call ends up on a sticky note
The customer asks to be called back and hangs up. From that moment the request is already in front of the right people, with name and reason in kVoice, and you can see who is handling it. Urgent ones come before everything else.
The problem isn’t the missed call, it’s who deals with it afterwards
At 6:40 pm a customer calls Officina Ferrero for a quote: it’s closed. kVoice takes the name and the reason, promises a callback and leaves the request. The next morning Marco opens it and takes it on, and the colleague arriving at nine sees it’s already his: one call only, made by the right person.
How it works
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The assistant takes it down
It asks for name and reason, understands whether it’s urgent and promises a callback. When the call ends the request is already on the Callbacks page, linked to the call it came from.
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The right people know at once
An email goes to each person, it appears in the bell and, for urgent ones, it also reaches the phone of anyone who has turned on notifications. This alert can’t be switched off: a request nobody sees is exactly what kVoice is there to prevent.
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One person takes it, the others see
It moves from New to In progress with the name of whoever is handling it, then to Done. It can be reopened if needed. From the row you open the call and read what was said, and tapping the number dials it.
Whoever called gets called back. Just once.
What you can do
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Urgent ones don’t wait
Highlighted on the page, first in the email list, with URGENT in the subject line and a notification on the phone. The others stay in order, without making anyone’s phone buzz.
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An email that gives nothing away
People say all sorts of things on the phone: test results, lawsuits, debts. That’s why the email contains neither the number nor the reason, only the name if given, the urgency and the link. The rest is read in kVoice, by those with the privilege.
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You choose who gets them
Everyone who handles callbacks, or just a few people. If someone loses the privilege they stop receiving automatically, even if their name was on the list.
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The summary, when you want it
An email for every call, a single one at 8 am with the calls since the last summary, or none at all. It shows time, duration and outcome, and if there’s nothing to report it doesn’t arrive.
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On your phone, without anyone reading over your shoulder
Notifications also appear on the lock screen, so they don’t show the caller’s number: you see it when you open kVoice. They’re turned on device by device; on iPhone you need to add kVoice to the Home Screen.
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Alert me on every call
The owner who wants to know when the phone rings turns it on for themselves: bell and email each time the assistant answers, even at night. It applies only to those who choose it; nobody else notices a thing.
Frequently asked questions
Can I turn off callback alerts?
No, because a request that reaches nobody is a lost customer. You can, however, choose who receives them and turn off the call summary, which is a separate thing.
Why isn’t the reason for the call in the email?
Because an email can be forwarded and shows up in previews, and sensitive things can be said on the phone. You read the reason in kVoice, and opening kVoice is also how you take on the request, so two colleagues don’t call the same person.
If a callback stays open for a long time, is the call lost?
No: an open callback keeps the call beyond the retention period, for up to three more months, so whoever has to make it still has the context.
Do notifications arrive at night too?
Only if you turn them on. The alert on every call and the phone notifications are personal choices: those who enable them get them at any hour, the others receive only the callback email.
The other kVoice features
Want to hear it on the phone?
We show you kVoice with your hours, your services and your greeting, and try it together the way a customer would. Half an hour, no strings attached.
Alex