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Kore CRM extension

How much you close this month, in a number you can open up.

At the end of the month someone asks “how much is coming in?” and the answer is a spreadsheet rebuilt by hand, with each person remembering the deals their own way. Sales and forecast reads the opportunities you already keep in Kore: how much has been won, how much the open deals are expected to bring and, looking back, where customers come from, how long they take and why deals are lost.

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A forecast made of deals with a name

At the top of the “Sales” page there are three figures: “Already closed”, what was won in the period; “Expected”, the value of each open deal with an expected close date in the period multiplied by its probability; and the “Period total”, the sum of the two. Below, the table of the deals that make up the expected figure, with value, probability and contribution: one click and the opportunity opens. The probability is the one written by hand; if nobody wrote one, Kore calculates it from history: among the closed opportunities that went through the same stage, how many were won. Open deals without an expected close date stay out of the count, but the page tells you how many there are and what they are worth. Further down you look back: new leads, prospects and customers, outcomes, recurring revenue and cancellations, average times and the reasons for losses.

How it works

  1. Give the deals a date

    On the opportunity, enter the expected close date and, if you like, the probability. If you leave it empty, the forecast uses the one calculated from history.

  2. Record how it went

    In the “Sales” section of the opportunity: outcome, outcome date and, if it was lost, the reason. There are also the lead, prospect and customer milestones with their date; when you convert a lead, the first two are filled in for you.

  3. Read the period

    The page opens on the current month; pick another month or the whole year. “Download CSV” exports the period’s opportunities, with category, value, outcome and every date, in a file Excel opens without asking anything.

The end-of-month figure is read, not rebuilt.

What you can do

  • Probability from history

    On the opportunity page Kore shows the calculated probability and where it comes from: the stage, if at least ten closed opportunities went through it, otherwise the whole pipeline. With less data it says so instead of making up a number.

  • Leads, prospects and customers in the period

    How many came in, and for prospects and customers also from when: how many come from leads of the same month and how many from earlier months. A good month can be told apart from the payoff of earlier work.

  • Times and conversions

    Average days from lead to prospect, from prospect to customer and from request to win, with conversion rates and the win rate: won out of decided.

  • Recurring revenue and cancellations

    With Catalogue and offer lines, recurring lines become a monthly equivalent and a twelve-month projection. Next to them, the period’s cancellations and what they were worth.

  • Why we lost

    The opportunities lost in the period, grouped by reason and sorted by value: two big deals lost on response time weigh more than ten small ones lost on price. The reasons are a list you decide.

  • Everyone reads their own figures

    Whoever sees only their own opportunities in Kore sees only their own totals, in the forecast and the CSV too: the page points it out. Whoever sees everything reads the figures for the whole company.

Frequently asked questions

When does a deal count as won?

When the outcome in the opportunity’s “Sales” section is “Won” and there is an outcome date: that date is what places it in a month. Until then it stays among the open deals and, if it has an expected close date in the period, it counts in the expected figure.

Does the calculated probability make sense with little data?

Kore calculates it on the stage only if at least ten closed opportunities went through it, otherwise on the pipeline with at least twenty. Below these thresholds it gives no number and says so: while history builds up, the hand-written probability is what counts.

If we turn the extension off, do we lose the data?

No. Dates, outcomes and reasons stay on the opportunities and can still be filled in: what disappears is the “Sales” page and the calculated probability on the opportunity page. Turn it back on and everything is as it was.

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