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kDesk
All kDesk guides, in alphabetical order. Or search the way you would ask the question.
- Acting on several tickets at once «how do I select several tickets»
- Areas: who sees which tickets «what is an area»
- Board, summary and trend «how do I see tickets in columns»
- Customers: who wrote to us «where do I see all the tickets of a customer»
- Email mailboxes: where tickets come in from «how do I connect the support mailbox»
- Forms: a public page for opening tickets «how do I let people open a ticket from the website»
- Internal notes and mentioning colleagues «how do I write a note the customer cannot see»
- kDesk notifications «when do I get a notification»
- kDesk settings «where are the settings»
- Moving a ticket to another area, marking it as spam «how do I move a ticket to another department»
- Opening a ticket by hand «how do I create a ticket without an email»
- Organisations or products: who a mailbox answers for «what is an organisation in kdesk»
- Reading a ticket «what is inside a ticket»
- Reassigning, co-assignee and watchers «how do I pass a ticket to a colleague»
- Reminders on a ticket «how do I get reminded of a ticket»
- Replying to the customer «how do I reply to a ticket»
- Request area and survey: what the customer sees «can the customer see their requests»
- Searching and filtering tickets «how do I search a ticket by number»
- Support documents: the library «where do I put the price list to send to customers»
- Taking a ticket and changing its status «how do I take a ticket»
- The first screen of kDesk «what do I see when I open kdesk»
- Who uses kDesk and what they can do «how do I add an agent»
Alex