All help topics Files

Files guide

Sending a file to someone outside the company

With people outside you use a link, not access (access is for colleagues — see the page on letting a colleague see a folder).

To send a file outside the company:

  1. Right-click on the file or folder.
  2. Hover over «Access and sharing» — it has an arrow on the right.
  3. Choose «Share externally». The «Sharing» window opens, with two tabs at the top:
    • «Public link» — an address that opens for whoever has it. Press «Generate link», then «Copy link»: you send it yourself, however you like.
    • «Email» — Kamzan sends it, straight to the addresses you type.

Shortcut: hovering over the file’s row brings up the «Share» icon (two dots joined by a line), which opens the same window.

Before you send it, look at the options

In the «Public link» tab, under «Advanced options»:

  • Password — whoever opens it has to know it. Send it through another channel, not in the same email as the link.
  • Expiry — after that date the link opens nothing. Set one almost always: a link without an expiry stays around for years in mailboxes.
  • «Download limit» — how many times it can be downloaded.
  • «Email required» or «Email + OTP» — whoever opens has to say who they are, and in the second case confirm it with a code that reaches them by email.

A page with your company’s logo and colours, not an anonymous page.

Open the same window again: under «Active links» you find the ones in circulation, each with «Revoke access». From that moment whoever has the link finds a page saying it is no longer valid — even if they had saved it.

If the entry isn’t there

Two possibilities, both normal:

  • Your organisation has not turned external sharing on: that is a choice made by whoever administers, not a fault.
  • You lack the «Share by public link» or «Share by email» permission on that folder. To check, click the «Your access» chip in the bar above the list, on the left.

Questions this guide answers

  • how do I send a file to a client
  • how do I create a link to download a document
  • sharing with someone who doesn't have Kamzan
  • putting a password on the link
  • the link must expire
  • how do I share a file by email
  • sending a document by email to someone
  • generate link
  • copy link
  • advanced link options
  • download limit
  • revoke a link
  • link with a password
  • share a folder with someone outside
  • the file is too big for email
  • attach a document that is too large for the mail