Knowing who has opened the documents in a folder

You need this when the question “who has seen it?” has consequences: a tender, a negotiation, a confidential document sent to several people.

It is turned on on the folder, not on the single file. To do it:

1. Right-click on the folder.
2. Hover over «Folder tools» — it has an arrow on the right.
3. Choose «Track opens».

From then on the folder carries a visible marker and, for every document, it is known who opened it and when.

⚠️ The marker is there on purpose

Whoever enters the folder sees that openings are tracked. It is not an oversight: watching people without telling them is something we don’t do, and in many cases could not do even if we wanted to.

It is not the read receipt

They are two different things and get confused:

• «Track opens» — records passively who opened. The person does nothing.
• «Acknowledgement» — asks for an explicit confirmation, and the person clicks to say “read”.

If what you need is proof that someone took note of a document, you need the second one: having opened a file is not having read it, and does not stand up as evidence.

If it isn’t there

You need the «Track opens» permission on the folder. To check, click the «Your access» chip in the bar above the list, on the left.

Questions this guide answers

• how do I know who opened the file
• I want to track views
• who looked at the tender documents
• open tracking
• know who opened a document
• record the views