Moving or cancelling a booked appointment

The appointment is a normal event on the page’s «Target calendar»: you find it in the grid and open it with a click like all the others.

Whoever booked receives an email with the link to their own booking: from there they can do «Reschedule» on their own (they pick another time among the free ones) or «Cancel booking». In most cases the quickest way is to send them that link, instead of exchanging five emails.

If you cancel, open the event and at the bottom left of the small window use «Cancel event»: the notice goes out to the guest.

If the time they ask for is not free

Do not force the booking page: drag the event in the grid to the new time. The page is there to offer free times, it is not a cage.

Questions this guide answers

• how do I cancel a booked appointment
• how do I move an appointment someone booked with me
• the customer wants to change the time
• how do I call off a booking