Hours awaiting approval

In some organisations entries do not count as soon as they are written: they go through an approver. If that is the case, in «Time entries» your rows carry the «Pending» badge until they are approved.

You do not need to do anything else: keep tracking as usual.

If one of yours is rejected

The row carries the «Rejected» badge, and hovering over it you read the «Rejection reason». The entry stays yours: click it, correct it and save — it goes back into the approval queue on its own.

If you are the one approving

To approve colleagues’ hours you need to:

1. In the left-hand menu, «Time entries», then the «To approve» tab at the top of the page — it carries a number when something is waiting.
2. On each row, on the right, two icons: the tick «Approve» and the X «Reject». Clicking the row opens the «Entry preview», with attachments and reporting if there are any.
3. If you reject, «Reject entry» opens with space for the reason.

⚠️ Write the reason: the person who tracked it reads it, and without a reason they are left with a rejected row and no idea what to fix.

Before rejecting, try asking

Often it is not a mistake, it is something you cannot understand from the outside. In the «Everyone’s time» tab, on the colleague’s row, the three dots «More actions» icon → «Ask for clarification»: you open a conversation without rejecting anything. They reply, and if that is enough you close it with «Close request».

It is almost always better than a flat rejection, which has to be fixed anyway.

If you cannot see «To approve»

Either your organisation does not use approval, or it is not your job. In both cases nothing is broken.

Questions this guide answers

• why are my hours awaiting approval
• how do I approve colleagues' hours
• how do I reject an entry
• my hours were rejected
• where are the entries to approve